Beauty is our Attitude. Discover your beauty today!

Frequently Asked Questions

How long is shipping and handling?

Products ship within 2-4 business days from your order date. Saturdays and Sundays are not considered business days. During Major Sales and Promotions, orders may take up to 6 business days for orders to process. Black Friday and Cyber Monday sale require up to 8 business days to process and 3-5 days for delivery. Please note we are currently only shipping in the United States. We do not ship to PO BOXES at this time.

Do you allow refunds or exchanges?

We are sorry, once an order is submitted, it may not be refunded or exchanged unless it was an error on our end. We encourage customers to check their order details carefully before submitting their order.

Can I order online and pick up at the store?

Yes. However, please allow 24- 48 hours turnaround time for body butter and sugar scrubs. 5-8 business days for custom press on nails orders. Pick up location is 7120 Saint Charles Rock Road, Saint Louis MO 63133. Check google for hours of operation. 

What our your products benefits?

Our all over sugar scrub and body butter leaves your skin feeling silky smooth and refresh. Our team have combined the best ingredients to rehydrate and restore the perfect glowy skin. Best skin vitamins, nourishing oils and exfoliating agents. 

How can I get a list of your ingredients to check for allergies?

Please go to our Contact Us tab to submit your questions. One of our customer care reps will response to you in 24-48 hours.

How do I qualify for free shipping?

We provide free shipping on orders $75.00 or more. Please note: we also run promotions for free shipping often. Please check our website or IG page @thenailtribesalon regularly for offers.

How can I track my order?

You initially receive a confirmation email once order is place. Please keep track of our order number for inquiry information. Once package is ship you will receive tracking number to follow process and shipping activities. For any additional questions please use our contact tab to submit a inquiry for order status. Please allow 24-48 hours for response.

What is the processing time for customize press on nails?

We ask that you give us a processing time of 7-10 business days to make your order and 5 business day shipping time.

When does your gift card expires?

All gift cards last for a year.